Privacy Policy
Last updated: 19 November 2025
ProjectPro Institute
45 Planning Square
Glasgow G1 2FF
United Kingdom
Tel: +44 141 352 6784
Email: info@domain.com
Our Commitment to Data Protection
At ProjectPro Institute, we recognise the importance of protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website and services.
We are committed to transparency in our data practices and compliance with applicable data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to all personal information we collect through our website, course enrolments, communications, and any other interactions you have with ProjectPro Institute.
Information We Collect
Information You Provide Directly
When you interact with our services, you may provide us with personal information including:
- •Name and contact details (email address, telephone number, postal address)
- •Professional information (job title, employer, industry, experience level)
- •Course preferences and educational background
- •Payment information for course registrations
- •Communications and enquiries submitted through our contact forms
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information:
- •IP address and general location data
- •Browser type and version
- •Device information and operating system
- •Pages visited and navigation patterns
- •Time and date of visits
- •Referring website addresses
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These help us understand how visitors use our website and allow us to improve our services.
For detailed information about our cookie practices, please refer to our Cookie Policy.
How We Use Your Information
Course Delivery and Administration
We use your personal information to process course registrations, communicate programme details, provide learning materials, and issue certificates upon completion.
Communication and Customer Service
Your contact information allows us to respond to enquiries, provide support, send course updates, and maintain ongoing communication about our services.
Website Improvement and Analytics
We analyse usage data to understand visitor behaviour, improve website functionality, enhance user experience, and develop our service offerings.
Marketing Communications
With your consent, we may send information about new courses, educational resources, and relevant updates. You can opt out of marketing communications at any time.
Legal Compliance and Protection
We process personal information to comply with legal obligations, enforce our terms of service, protect against fraud, and safeguard the security of our systems and users.
Legal Basis for Processing
Under UK GDPR, we process your personal data based on the following legal grounds:
- Contract:Processing necessary to fulfil our contractual obligations when you enrol in courses
- Consent:When you provide explicit consent for specific processing activities, such as marketing communications
- Legitimate Interests:Processing necessary for our legitimate business interests, such as improving services and preventing fraud
- Legal Obligation:Processing required to comply with legal and regulatory requirements
Data Sharing and Third Parties
We do not sell your personal information to third parties. However, we may share your data with carefully selected partners and service providers in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist with website hosting, payment processing, email communications, and analytics. These providers are contractually obligated to protect your data and use it only for specified purposes.
Professional Bodies
When you complete certification programmes, we may share necessary information with relevant professional bodies (such as PMI or Scrum Alliance) to facilitate your certification process.
Legal Requirements
We may disclose your information when required by law, in response to legal processes, or to protect the rights, property, or safety of ProjectPro Institute, our users, or others.
How We Protect Your Information
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction.
Technical Measures
- • Encryption of data in transit and at rest
- • Secure server infrastructure
- • Regular security assessments
- • Firewall and access controls
Organisational Measures
- • Staff training on data protection
- • Access limitation policies
- • Incident response procedures
- • Regular policy reviews
Breach Notification: In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours, as required by UK GDPR.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
- •Course Records: Maintained for seven years following course completion for certification and reference purposes
- •Enquiry Data: Retained for two years if no enrolment occurs, then securely deleted
- •Marketing Data: Retained until you withdraw consent or request deletion
- •Financial Records: Retained for six years as required by UK tax law
Your Rights and How to Exercise Them
Under UK GDPR, you have several rights regarding your personal information. We are committed to facilitating the exercise of these rights.
Right to Access
You can request a copy of the personal information we hold about you. We will provide this within one month of your request.
Right to Rectification
If you believe any information we hold about you is inaccurate or incomplete, you can request that we correct or complete it.
Right to Erasure
In certain circumstances, you can request that we delete your personal information. This applies when the data is no longer necessary, you withdraw consent, or there is no legal basis for processing.
Right to Data Portability
You can request your personal information in a structured, commonly used format, allowing you to transfer it to another service provider.
Right to Object
You can object to processing of your personal information based on legitimate interests or for direct marketing purposes.
Right to Restrict Processing
In certain situations, you can request that we temporarily restrict how we use your personal information.
Right to Withdraw Consent
Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided at the top of this policy. We will respond to your request within one month.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you by:
- •Posting the updated policy on our website with a revised date
- •Sending an email to registered users (for material changes)
- •Displaying a prominent notice on our website
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ProjectPro Institute
45 Planning Square
Glasgow G1 2FF
United Kingdom
Email: info@domain.com
Tel: +44 141 352 6784